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90 days return policy

Returns & Exchanges Policy:
100% satisfaction guaranteed or your money back. We will gladly accept any returns or If for any other reason you are not satisfied with your purchase, you may return it for a refund of the purchase price, real delivery charges are not refundable. Items must be in new and unused condition, with it's original packaging. It can be returned within 90 days of purchase date with a Return Merchandise authorization number ( RMA# ).

Returns must still be in brand new condition ( not used ) and have all the packaging and original contents included. Allow 7 days before inquiring about return credits. Please clearly mark the return authorization number on the outside of your returned box.

Important Note: Please make sure to keep all original boxes of the purchased item, along with the packing materials. You will need them in the event of returns or warranty issues. If you believe your item is having functional problems, you must contact us within five (5) business days from the date you received the merchandise.

We are unable to accept unauthorized returns. In order to return any items you must email us at request@creativecookware.com to obtain a Return Merchandise Authorization number ( RMA# ) and instructions on where to send the package back to us. We will also need to know why the item sis being returned. You will need to supply us with your name and date of purchase.

Manufacturer warranty:
Problems due to a manufacturing defects are covered under a manufacturer warranty. The item will have to be sent back to us, to be verified by a qualified manufacturer technician. The manufacturer will determine the cause of the problem and decide to repaired or replaced the item.You must email us at request@creativecookware.com for a return authorization number request and instructions on sending the product back to us. 

Important Note: Please make sure to keep all original boxes of the purchased item, along with the packing materials. You will need them in the event of returns or warranty issues. If you believe your item is having functional problems, you must contact us within five (5) business days from the date you received the merchandise.

If you have any questions or requests, please do not hesitate to contact us at our toll free 866 291-9199 ( Monday to Sunday 9am - 5pm Eastern time).

100% Satisfaction Guaranteed!