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60 days return policy

Returns & Exchanges Policy:
100% satisfaction guaranteed or your money back. We will gladly accept any returns or If for any other reason you are not satisfied with your purchase, you may return it for a refund of the purchase price, delivery charges are not refundable. Items must be in new and unused condition, with it's original packaging. It can be returned within 60 days of purchase date with a Return Merchandise authorization number ( RMA# ).

We are unable to accept unauthorized returns. In order to return any item you must email us at request@creativecookware.com to obtain a Return  Merchandise authorization number ( RMA# ) and instructions on where to send the package back to us. You will need to supply us with your name and date of purchase.

Returns must still be in brand new condition ( not used ) and have all the packaging and original contents included. Allow 21 days before inquiring about return credits. Please clearly mark the return authorization number on the outside of your returned box.

Manufacturer warranty:
Problems due to a manufacturing defects are covered under a manufacturer warranty. The item will have to be sent back to us, to be verified by a qualified manufacturer technician. The manufacturer will determine the cause of the problem and decide to repaired or replaced the item. You must email us at request@creativecookware.com for a return authorization number request and instructions on sending the product back to us. 

If you have any questions or requests, please do not hesitate to contact us at our toll free 866 291-9199 ( Monday to Friday 10am - 5pm Eastern time).

100% Satisfaction Guaranteed!